Delete your account

Here’s how to close your account

In the app, open More → Account & settings → Delete account. Prefer email? Write from the address on your account so we can verify the request. No form and no explanation needed.

What gets deleted

Everything below is removed permanently and cannot be recovered.

• Your account, email address and sign-in credentials.
• Your display name and profile.
• Every pet you created, with their full profile.
• Every log entry recorded for those pets — meals, walks, potty breaks, litter, yard time, medications, care and health events.
• Health records for those pets: medications, weight, and readings such as blood glucose.
• Documents and photos you uploaded, deleted from file storage as well as the database.
• The chat for each of those pets, with every message in it.
• Stays, daycare details and care sheets for those pets, and any log types you made for them.
• Reminders you set.
• Walk routes recorded with GPS.
• Push notification tokens and notification preferences.
• Any pending invitations you sent.
• Your news & updates choice — and if you had signed up, your address is taken off the mailing list.

What happens to pets you shared

Before you say goodbye, check how deletion affects the other people caring for your pets.

• Pets you created are deleted for everyone. Anyone you invited to those pets loses access to that record, because the record no longer exists — unless you hand it over first. If a pet has a co-owner, the Delete account screen in the app offers to make them its owner, and the whole record stays with them. Someone who looks after the pet but isn’t a co-owner yet can be made one on Sharing & Access before you delete.
• Pets someone else shared with you are not touched. They belong to that person’s account. You simply stop being a member of their household.
• Entries you made on someone else’s pet remain in their record, because that record is theirs. Your name is removed from those entries.
• Messages you sent in the chat of someone else’s pet remain there, shown as from a former member, not under your name. If you would rather they were gone, delete them in the chat before you delete your account.

If you have a Premium subscription

Premium ends for your account as soon as it is deleted, whatever time was left on the subscription.

What we keep, and why

• Support emails you sent us, for up to two years, so we have a record of what was asked and answered.
• A record of any subscription purchase — which product, when, and its status — with your account removed from it, so that we can account for sales. Apple or Google, and RevenueCat, which tracks subscriptions for us, keep their own records under their own policies.
• Reports of a chat message, for up to two years, so a message someone reported can still be reviewed. Your account is removed from them.
• Error reports the app sent, which hold no names or anything you typed. Your account is removed from them.
• Anything else we are legally required to retain.

Nothing kept is used to build a profile of you, and none of it is shared with anyone.

How long it takes

We aim to complete a deletion within a few days, and always within 30 days of the request. Backups are overwritten on a rolling cycle, so a copy may persist in an encrypted backup for a short period after that before it is gone entirely.

A question before you go?

Need a hand before you decide? Email privacy@pawtabs.com, or read the privacy policy for the details of what PawTabs stores.